Refund policy

Refund Policy

Last updated: September 1, 2026

ArcHive Studio sells digital download products. Because digital files are delivered electronically and cannot be physically returned, purchases are generally final once the download has been delivered or accessed.

When we will help

Please contact us within 7 days of purchase if:

• The downloaded file is corrupted or cannot be opened.

• You received the wrong file.

• You were charged more than once for the same order.

• The product is materially different from its listing.

We will first attempt to provide a corrected or replacement file. When that does not reasonably resolve the issue, we may issue a refund to the original payment method.

Items that normally are not refundable

We do not normally provide refunds for a change of mind, accidental purchase, failure to review the listed file formats, or incompatibility with equipment or software not represented as supported. Customers are responsible for confirming that their software and equipment can import and use the stated file format and for testing machine settings, materials, scale, and tool paths before production.

Nothing in this policy limits any non-waivable rights available under applicable law.

Requesting assistance

Email Giovanni@archivestudio.biz with your order number, the product name, and a description or screenshot of the issue.